FAQ

General

 

Who can place orders in the Cheyenne shop?

 

The Cheyenne shop is a USA and Canada-shop only, so orders can be placed only by users who have a shipping address in USA or Canada.

 

Payment

 

Which payment methods can I choose from?

 

At the moment you can use one of the following payment methods:

  • Credit Card (Visa, Mastercard and American Express)
  • PayPal 

My payment process failed. What can I do?

 

Please try placing your order once again, to make sure that a system failure did not occur. If you still cannot proceed with your payment, please contact your banking provider to check, if your payment isn’t being blocked by them. 

In case it still does not work, please contact us via shopUSA@cheyennetattoo.com for further assistance.

 

How and when will I receive my receipt?

 

You will receive your receipt by email, this might take a few days.

 

Shopping

 

How can I check the availability of a product?

 

In our shop you can only see products, which are in stock. 

 

I have a discount code. How can I use it?

 

You can add your discount code to your purchase in your shopping cart. You can do it while shopping and add further products to your cart or do it before proceeding to the checkout process.

At the shopping cart window, below the checkout button and choice of shipping, is a box to enter the promo code.

 

How can I cancel my order?

 

To cancel your order, please contact us via shopUSA@cheyennetattoo.com.

An order may only be canceled before the order has been shipped.

 

Account

 

Can I place an order as a guest?

 

At the moment only registered users can place an order.

 

I forgot the password for my account. How can I restore it?

 

Go to the login page and click the “Forgot password?” button. Then follow the instructions to restore your password.

 

Shipping & Returns

 

How much does the shipping of my purchase cost?

 

At the moment we ship our products from Europe, so the following shipping costs apply:

  • $25 standard shipping on orders below $350
  • free shipping on all orders above $350
 

What are the shipping options?

 

We ship Via UPS.

 

How long will my shipping take?

 

Your purchase is normally processed within 24 hours, so your package should be delivered within 2 - 3 business days. Please note that due to the current Covid-19 situation there might be a shipping delay.

 

How can I track my order status?

 

You can only track the shipping status of your order. Please use the tracking ID that we will forward to you after transfering your purchase to UPS. Track your shipment via UPS by clicking here: https://www.ups.com/us/en/services/tracking.page and entering your tracking number.

 

How do I return an item?

 

Email us at shopUSA@cheyennetattoo.com with the following information:

  • Order Number
  • Item to return
  • Item condition
  • Reason for return

We will get back to you within 24 business hours. We are closed on Saturday & Sunday.

 

Requirements for a Return

 

As the COVID-19 situation unfolds, we are making changes as needed to the existing return policy All sales are considered final. Effective immediately, any prior return policies or agreements are suspended indefinitely.

No returns accepted on the following items (please choose wisely):

  • HAWK Machines and Grips
  • SOL Machines and Grips
  • Cartridges
  • Open Packages
  • Power Units

 

Service

 

How long is the warranty period of the Cheyenne products?

 

The tattoo machines of the HAWK series and our POWER UNITs come with a warranty of 24 months. The tattoo machines of the SOL series come with a 12-month warranty. The warranty applies starting with the date of purchase.

 

How to return equipment for repair or replacement?

 

Please note, as indicated in the Requirements of a Return above, you will find there are no returns on Tattoo Machines or Cartridges. If you are experiencing out of box issues with your machine, and the machine is within the warrantied time please follow the steps below.

Please download and fill out our USA and Canada Repair Form and our USA and Canada Shipping Instructions Form and send the defective device to our US Repair Center according to the instructions on the form.

Please send your tattoo machine to: 

US Repair Center
3535 SE Tibbetts #1
Portland OR 97202

E-Mail: us.repair@cheyennetattoo.com

Cheyenne US Repair will confirm your machine is under warranty and provide a resolution to fix the machine.

If your machine is out of warranty or the warranty is void, they will be in contact with you about the next steps moving forward once we identify the issue.

 

How to contact Cheyenne for support?

Our Customer Service department is committed to assist you. If you have a question or problem with your order, please email us shopusa@cheyennetattoo.com. You may also call 667-CHEYTAT (667-243-9828) Monday-Friday: 9:30am-5:00pm, PST

Special requests or adjustments need to be arranged with our Customer Service department before your order has shipped. Once the order has shipped, we cannot accommodate and changes.